Patient Information

Office Hours

Our office hours are:

Monday – Friday 8:00AM – 5:00PM
Saturday – Sunday – Closed

Office Policy

Policies at The Maxwell Group are designed to make the care we provide more streamlined, efficient and patient-centered for you.

1. Appointments

To accommodate everyone’s needs, we offer appointments days, weeks or months in advance as well as same day scheduling. If you have an urgent need please call us and we will get you in as soon as possible.

2. Late/ No Show Policy

We pride ourselves on taking your time seriously and hope you will do the same for us. If you are running late please call our office and we will help you. We do ask that you call at least 24 hours in advance if you cannot make your appointment.

3. Medication Refills

It is best to get refills during your regular office visit. For your convenience we can e-prescribe or fax your prescriptions directly to your pharmacy.
We encourage patients to contact their pharmacy for refills or use the Patient Portal to request refills.
Please allow our office 72 hours to complete the refill process.
Please note that no prescription refills, routine OR controlled substances are done after hours or on weekends.
If your medications need prior authorization, please note this may take 5-7 business days for processing.

4. After Hours Care

If you have an emergency, please call 911 or go directly to the nearest emergency room. For less urgent medical concerns please call our answering service at (602) 433-3419 and the on call Provider will respond. Routine calls, such as, medication refills or referrals will be handled during regular office hours.

5. Referrals/ Pre-Certifications

If you need to see a specialist, your insurance company may require a referral. It is your responsibility as the patient to determine if your insurance requires a referral, to verify that the specialist is on your plan and to obtain a referral from our office before visiting the specialist. New referrals require an office visit for documentation of medical necessity. Referral requests require one to two weeks’ notice before your visit with the specialist.

Accepted Insurances

Maxwell Group participates with numerous insurance companies. For patients that are members of these plans, our business office will submit a claim for services rendered. The patient must complete all necessary insurance information, including special forms, before leaving the office.

This is a partial listing of our accepted insurance carriers. Please contact our office if you have any questions.

CONTRACTED INSURANCE PLANS

MEDICARE

*MEDICARE W/ A SUPLEMENT (IE: PLAN F OR PLAN G)

*MEDICARE W/ WPS TRICARE FOR LIFE OR CHAMP VA

WELLCARE MEDICARE ADVANTAGE HMO

ALWELL MEDICARE ADVANTAGE HMO

AMBETTER (NON MEDICARE PLAN) (MARKETPLACE PRODUCT)

BCBS-PPO, COMERCIAL PLANS

GEHA

IMPERIAL MEDICARE ADVANTAGE HMO

HUMANA MEDICARE ADVANTAGE & PPO PLANS

CIGNA HEALTHSPRING MED ADVANTAGE & PPO PLANS

AETNA MEDICARE ADVANTAGE & PPO PLANS

DEVOTED MEDICARE ADVANTAGE HMO

BLUE ADVANTAGE CLASSIC & PLUS HMO

*BLUE PATHWAY 1&2 HMO

*BLUE ADV JOURNEY PPO

BANNER MEDICARE ADVANTAGE

*BANNER PRIME

*BANNER PLUS

UNITED HEALTH MEDICARE ADVANTAGE & PPO PLANS

*CHOICE PLUS

*NAVIGATE

*UMR

AARP MEDICARE COMPLETE

*OPTUM NETWORK HMO

*BHN NETWORK HMO

*WALGREENS NETWORK PPO

* Note: this information may not be up to date. If you don’t see your plan in this list, please call the office to confirm. Thank you!